Q. Why should I choose Goodwill Columbus?

A. We have been providing Supported Living Services for ten years and we are well- established in the community. We also provide services that other, smaller organizations cannot, such as:
Open office until midnight, every night
Social work services
Fun activities supported by Service Board
Quality Enhancement Review Team
Wheelchair accessible vehicles

Q. Will you be the ones providing services?

A Trained support staff will provide care, however, we oversee the overall service delivery.

Q. Do I get to hire my own staff?

A Yes. Currently, we work with some individuals who want to be very active in the hiring process.

Q. Will I have a consistent staff?

A All staff is permanently assigned. In an emergency situation, another qualified team member will be there to serve your needs.

Q. What kind of staff do you hire and what kind of training do you provide?

A. We require our staff to have human relations experience before working for us. We also provide:
Two week training about MR/DD & Supported Living
CPR/First Aid Class & Certification
Delegated Nursing Course
Shadowing at various homes with a seasoned supervisor or staff.
Specialized training specific to individual needs

Q. What is the turnover rate?

A Approximately 3%.

Q. What do you do to retain staff?

A We provide on-going training and we offer competitive pay and benefits with annual merit pay increases. We also ask our staff to provide feedback enabling them to be part of the process.

Q. How are services monitored?

A. We have Supported Living Coordinators assigned to each site and site supervisors at identified sites. These individuals continually monitor service and satisfaction. Coordinators are required to visit homes at least 3 times per month and do an evaluation that is reviewed by the supervisor. We also have a Quality Enhancement team that regularly reviews service. Annually, we conduct consumer and family satisfaction surveys.

Q. Who do I contact if I have a concern?

A. Our Management staff is here to work with you through any issue that you have with your services.

Q. How will my family know what is going on in my home?

A. We encourage you to communicate with your family. Your staff and supervisor will assist you as needed.